Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Autopay Broken

I have been signed up for autopay since I switched to Verizon prepay.  For the past 5 months, auto pay has failed to debit my account for my monthly payment.  Each time this happens, I wake up to suspended service and I lose all of my rollover data.  i have been on the phone will 12 different people, all of which are USELESS.  Each time, they said they promise it is fixed this time... needless to say, it still doesn't work.  The prepay support is horrible.  I can't understand half of them because they are in a call center in another country and English is a second or third language.  None of them have the power to fix anything and I just keep getting a runaround.  Is there anyone at Verizon who can escalate this problem and get it fixed?  If not, I'll be changing to another carrier.  This is ridiculous and beyond frustrating!

Labels (1)
Re: Autopay Broken
Customer Support

ImaginaryKaos, we'd never want to see you leave us. However, we understand that this Autopay issue has gone on too long. I'm sorry that all of your efforts haven't gotten a resolution yet. While we cannot access your prepaid account, we'll make sure you get lasting results. Please reply to the Private Message that I sent you.


Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!