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Bad service
BlaneBlane
Member

Where do I go for help with my [Removed] service? I'm tired of only having a half bar and lately 3G more than 4G. Calling customer service is a waste of time. There is nothing wrong with my phone so don't even go there.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Bad service
vzw_customer_support
Customer Support

We want you to be able to enjoy your service to the fullest. What zip code are you in? What kind of phone do you have? How long have you been having this trouble?

LeoL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Bad service
BlaneBlane
Member

36539 is my zip code but I am actually located in four points, Alabama and

not in a low lying area.

My phone is a HTC Desire 526 and works fine when there is a good signal.

My problems have been going on for months and only getting worse. Even Data

is 3G more than 4G lately.

Seems that when an electrical storm passes through is when this usually

happens and my service is bad for months after that. I usually have around

3 bars in this location but have only had a half bar that sometimes will go

to a bar and a half at best. Dropping calls left and right and that's when

I am lucky enough to even receive or make one to start with.

I've been very patient but I'm at the end of my rope. If this can't be

resolved soon I will have no choice but to change carriers.

On Jun 3, 2017 11:34 AM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Bad service
vzw_customer_support
Customer Support

BlaneBlane, we definitely appreciate your business and want to figure this out. There are definitely no known issues in your area. 3G speeds can be such a nuisance. Let's figure out why this is happening. Are others having the same issues? Are you having issues with calls or texts? Have you made any changes to your device lately?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Bad service
BlaneBlane
Member

Yes others in the area are having trouble. Most have gone back to at&t

Text usually works OK. People tell me that they try to call me all the time

and get a message that I have no service. Business calls dropped yesterday

several times.

No changes to my device.

How often do y'all check your equipment on the Towers in this area?

On Jun 7, 2017 12:19 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Bad service
vzw_customer_support
Customer Support

BlaneBlane, I definitely don't want this to be put off any longer. I have sent you a private message in which to get this resolved.

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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