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Call restriction
9wood
Sr. Member

For the second time this week I'm getting a announcement 24 stating that the call center be completed due to restrictions on this line or close to that message not able to place any calls at all and can assume can't receive calls either why is this happening

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Re: Call restriction
vzw_customer_support
Customer Support

It worries us to hear you're having issues with calls, and that it has been the second time this week, 9wood. It is important you're able to call at all times, and we will make sure to help. We have some questions to better assist. Could you please provide us with your city and state to review the network in your area? Are you able to use texts or data?   DavidR_VZW

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Re: Call restriction
9wood
Sr. Member

thank you for the reply

yes I do have data and assume text just the calls  announcement 24)

this happened to me also on sunday

earlier this morning I got a call from someone at your 800 922 0204 ( believe it is) rang a few times and got hung up on when I answered

related?????????

carlene in chat wouldn't answer my question regarding this and at one point stated I can call you! uh...... really?????????????? I cant place any calls!

I don't know why this is happening or the cause but I shouldn't be getting this every few days

also on sunday there fix was with no answer or help otherwise was to refresh my settings or whatever it is which caused me to lose service ( again) was without service until Monday morning 

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Re: Call restriction
9wood
Sr. Member

seems someone created a ticket not sure who but thanks

if you can find out the cause would be great not sure why I have got this problem 2 times now

 

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Re: Call restriction
vzw_customer_support
Customer Support

We can definitely figure this out, 9wood. I am going to send you a Private Note!

 

HannahS_VZW

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Re: Call restriction
9wood
Sr. Member

Might of just got my reply the authentication reply don't help at all as I have said before I guess the fact I have to sign in and a security question means nothing? 

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Re: Call restriction
vzw_customer_support
Customer Support

Hello, 9wood. Announcement 24 is regarding Smart Family restrictions. Have you checked your My Verizon account for the Smart Family settings on your line?     CassieG_VZW

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Re: Call restriction
9wood
Sr. Member

I'm prepaid never had any family plan or anything other than prepaid I noticed few mention if plans you mentioned but didn't apply to me though it was something else caused it but nobody has explained it to me or know anything about it when I called did get a ticket made last week guess for this issue hopefully got fixed the problem causing it appreciate your help

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Re: Call restriction
vzw_customer_support
Customer Support

9Wood, I appreciate you letting us know that you filed a ticket. Have you received any feedback on that ticket yet? ErichC_VZW

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Re: Call restriction
9wood
Sr. Member

Thanks for the reply I have not heard from anyone no call nothing when I inquire either in chat which are nothing more than bots no help at all when I call nobody knows anything still if I ask about the announcement message endless loop run around I don't have any family plan or restrictions setting so remaining a mystery as to the cause

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