Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Calls drop on only one phone in household
Seth7467
Member

my wife and I both have Verizon pre paid plans in zip code 23112.  We both had galaxy s4 phones. Mine works fine all the time but hers would drop calls like crazy.  anywhere in the house all times of day, inside and outside, but only while at home.  She will drop a call multiple times in a single 3 min phone call.

We discussed with our local Verizon store and they put in a ticket to have the tower checked out. I thought it may bea phone problem so we swapped s4 phones and still the phone she was using dropped calls and the one I was using didn't.  I finally decided to try an entirely new phone and purchased a new iPhone 5s and it is still dropping calls at the same rate.

any thoughts from the community? Any chance it is something tied to the phone number or something else unique that would have carried from phone to phone to phone?

Labels (1)
Tags (2)
0 Likes
Re: Calls drop on only one phone in household
vzw_customer_support
Customer Support

Seth7467,


Oh my! Having dropped calls with different phones is definitely puzzling. Please reach back out to our Pre Paid Specialists from a different phone so they can troubleshoot this further for you. They can be reached at 888-294-6804.


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes