Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Can I get a new phone for my pre-paid plan online?
Whjbvry
Member

I'm a pre-paid customer with a basic phone that I've had for a couple of years now. I'd like to update it.

There is a Verizon Store where I live, I've been there twice. Each time I walked in and someone told me that the waiting period is on the scale of an hour or more. Then I walk out.

Is it possible to do this online and through the mail? It seems like the easiest way to get my phone updated is to get one from a different vendor and have the number switched.

Labels (1)
0 Likes
Re: Can I get a new phone for my pre-paid plan online?
vzw_customer_support
Customer Support

Whjbvry,


I am sorry to hear of any issues you have had with getting a new device. We want you to be able to enjoy getting that new device. So we can make sure all your options are presented to you with accurate information, please reach out to our Prepay team at 888-294-6804 for further assistance.


LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Can I get a new phone for my pre-paid plan online?
Dustin001
Novice

Yes you can purchase a prepaid phone online but I recommend going to your local Best Buy as they have plenty of affordable Verizon prepaid phones and will sell them to you cheaper. It will depend on what you are looking for though are you planning on sticking with a basic phone or getting a smart phone? If you are looking to stick with a basic phone you can find some really cheap ones on Amazon and Ebay. If you are planning on getting a smartphone online at Best Buy or Verizon are the best bet.

0 Likes