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Can I transfer my remaining balance to another device?
mandi_rickman
Newbie
‎04-03-2014 02:09 AM

I have two phones and two accounts.  I accidentally put a $60 refill card on the wrong number like 3 days ago.  Can I transfer that to the correct phone number if I plan on terminating the 2nd phone all together?

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Re: Paid on wrong phone number
vzw_customer_support
Customer Service Rep
‎04-05-2014 05:24 AM

mandi.rickman,

Sorry about any mixup with payments! Was this a refill card on a PrePay device? If so, I do recommend reaching out to our PrePay experts directly at 888-294-6804 to help find the best option to correct this.

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Paid on wrong phone number
vzw_customer_support
Customer Service Rep
‎04-05-2014 05:24 AM

mandi.rickman,

Sorry about any mixup with payments! Was this a refill card on a PrePay device? If so, I do recommend reaching out to our PrePay experts directly at 888-294-6804 to help find the best option to correct this.

RuthW_VZW
Follow us on twitter @VZWSupport

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