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Can't dial out when roaming.

My prepaid plan says I have domestic roaming. I can receive calls when roaming, but cannot dial them because I never get the "double-dial" voice prompt. Dialing used to work, how do I fix this?

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Re: Can't dial out when roaming.
Customer Support

Making sure you can make calls at all times is important, jscudder. Let’s make sure we get your calls up and running. When in a roaming area, you would want to dial 1 plus the area code to make your call. Most times roaming on a Prepay plan will bill differently. We would recommend reaching out to our Prepay team directly at 888-294-6804. We’re confident; they will be able to further assist. 

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