Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Can’t move from prepaid to postpaid?
brian132
Member

I recently moved from Verizon postpaid to prepaid in attempt to take advantage of the loyalty discounts. Big mistake, as the data on prepaid is terrible. The icing on the cake is that I can’t move back to postpaid for 30 days? What? Is there really no way around this.

Averaging 30% packet loss on prepaid, speeds of less that 0.10Mbps. Never had this issue on postpaid same phone, same locations. 

 

0 Likes
Re: Can’t move from prepaid to postpaid?
vzw_customer_support
Customer Support

We definitely want you to have a reliable connection whether you are on our Prepaid service, or Postpaid service. Have you reached out to us, and performed any type of troubleshooting since the issues started? 

0 Likes