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Can't restart month plan

So my monthly allotted data was used up, and I want to restart the plan. I added money with a Verizon card, but my account still shows that my data is used up and won't end until a month from now. I need to know how to restart the plan. It says my payment was received and all but it didn't restart. Help would be greatly appreciated!!

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Re: Can't restart month plan
Customer Support

I'm so sorry you don't have access to use this jetpack. Let's get that data flowing. Was this a prepaid plan? Were you getting an error message. If this is a prepaid plan please reach out to our prepaid team at 888-294-6804 to see when this will be restored.

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