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Cancelling a line
Coyote2011
Member

So I have been trying to cancel one of my lines for days now.  I call into the 1800 number, but no one ever answers.  I literally have been on hold for hours the last few days. 

Being frustrated, I went into a store (Tempe Marketplace in Arizona) to try to have this done, but they told me that they don't cancel a line in the store and that I needed to call the 1-800 number.  I told them that nobody answers that number and you just sit on hold for hours.  

He didn't care and sent me away with that number again.  I have been on hold on and off on Monday for hours with still no service.  

What are we supposed to do?

 

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Re: Cancelling a line
Coyote2011
Member

I was just sent a link online from verizon private message, but the link doesn't work and when I try to private message back, it says the email doesn't exist.  I feel like I am getting played here and have wasted hours jumping through hoops that lead no where.  Next call is to the BBB.

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Re: Cancelling a line
Tigerstep
Sr. Member

Noticed you're posting in the prepaid section. You don't really cancel lines, just stop paying service for that one line.

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Re: Cancelling a line
vzw_customer_support
Customer Support

Coyote2011

This is never the experience we want for you and will gladly assist so that your account is set as you need it. We will be sending you a private note so that we can better assist you.

EdwardL_VZW

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