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Re: Cant add more funds to this monthly cycle
Wardash
Enthusiast - Level 2
‎10-19-2021 04:51 PM

Ive tried adding funds it wont let me and when i call 611 it sends me to payments where it says i added to many card ive legit added 2 

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Re: Cant add more funds to this monthly cycle
Wardash
Enthusiast - Level 2
‎10-19-2021 05:26 PM

thats what they are telling me too this is b s

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Re: Cant add more funds to this monthly cycle
vzw_customer_support
Customer Service Rep
‎10-21-2021 04:57 PM

We want you able to add these ASAP.  Is this for a Prepaid account that you are referring to?-Sean

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Re: Cant add more funds to this monthly cycle
NoZon
Newbie
‎11-04-2021 02:21 AM

I am out of the US for past week trying to add more funds and I can’t to my travel pass says the exact same thing as everyone above I am losing my mind over this . No support , horrible service 

How can I make a payment so I won’t lose my account ? I am definitely moving from this trash company . 

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Re: Cant add more funds to this monthly cycle
Shade1108
Newbie
‎12-02-2021 02:18 AM

Really need to get this paid and its not letting me pay at all. aint ever had a company deny me from giving them money

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Re: Cant add more funds to this monthly cycle
jericagraves
Newbie
‎12-13-2021 04:23 PM

i’m having the same problem, “you can’t add anymore funds to your monthly cycle this month” like what?!??! how can i fix this?

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Re: Cant add more funds to this monthly cycle
vzw_customer_support
Customer Service Rep
‎12-15-2021 04:30 PM

Jeri, thank you for contacting us. I see you're having an issue adding funds to your account. What happens when you try to add finds to your account? *Debbie

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Re: Cant add more funds to this monthly cycle
jericagraves
Newbie
‎12-16-2021 05:53 PM

it lets me put in the card information, but as soon as i’m done it tells me “you can not add any funds to your cycle this month” and i would just like help so that way i can pay my phone bill and service again 

 

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Re: Cant add more funds to this monthly cycle
Amclain69
Enthusiast - Level 1
‎12-22-2021 03:12 PM

Similar issue. I have several prepaid cards I want to add, however I'm getting an error on both the website and the mobile app... "You have reached the maximum number of requests. Try again in 24 hours."  I received this message the first time I tried to load this particular card... and I haven't loaded another card for at least a few weeks.  The help desk informed me that they're having a system issue and that I should try again in 24 hours.  This doesn't inspire a lot of confidence in either the site or mobile app to properly take my payment.  Looking through the history, I see this seems to be a recurring problem, so hopefully someone at Verizon will look into it.  Heck I'd be happy to demonstrate the problem real-time if it helps to get it fixed.

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Re: Cant add more funds to this monthly cycle
vzw_customer_support
Customer Service Rep
‎12-24-2021 03:17 PM

Hey there, Amclain69.

Thank you for bringing this to our attention. We would be glad to look into this error and help you with troubleshooting.
If you still need assistance, please feel free to send us a Private Note here in the threads, or you can reach us on Facebook or Twitter for assistance as well.

*Celeste

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