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Data wont reset for new month?
cmrcheer
Member

I have a prepaid Verizon phone and I am set up for auto-pay. My auto-pay went through this morning and it's showing up on my account but my data isn't resetting itself and it still saying "data expires: 06/01/14". I tried resetting my phone to see if it would update everything and nothing happened.

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Re: Data wont reset for new month?
vzw_customer_support
Customer Support

Hello cmrcheer,

Keeping track of your wireless usage is a critical effort in managing your account. Please allow us to assist in verifying that your data has reset properly on the day that it should. While we do not have access to prepaid account on this forum, a great way to get immediate assistance is to our prepaid dept directly at 888-294-6804.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Data wont reset for new month?
vzw_customer_support
Customer Support

Hello cmrcheer,

Keeping track of your wireless usage is a critical effort in managing your account. Please allow us to assist in verifying that your data has reset properly on the day that it should. While we do not have access to prepaid account on this forum, a great way to get immediate assistance is to our prepaid dept directly at 888-294-6804.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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