I have a prepaid account. I purchased a replacement phone. The only store person told me that because I already had an account that he could not sell me the phone, he had to open a new account. I noted the price he told me. The price had 4x, shock!. I tell him he can sell me the phone, he insists he can not. I then require that he sell me the phone. Once out of the store, I activate the phone. I then go to a different store and use their phone. I speak to customer service and get the IMEI of the new phone put on the account, the "required" number closed, the unexpected $15 fee the I was told was attached to new activations on-line. That fee was applied to my account balance. Should you discover this problem occurs simply do not argue with the store person, and have customer service assist.