I've been a Verizon Prepaid customer for several years now and haven't had an issue until now.
With the release of the new "Loyalty Programs" I found out that I could be grandfathered into the $40/5GB plan at the $30/month price (I'm gonna get it for $25/month from here on out with auto-pay 😁). I'm coming from the $50/Month plan with 8GB of data, with a Double Data promo.
Upon switching to the new plan, I noticed that the Double Data promo is still listed on my account, but I'm not being credited the additional 5GB of data.
Any news on this or should I call support again only to be told that the promo isn't compatible with my new plan? (Which I can totally understand, but if that's the fact why is the promo still listed on my account?)
Our newer Prepaid plans would not include the Double Data Promotion, but it may still be reflecting as a feature on your account, from when it was being applied to your previous plan. SarahS_VZW