Forget to refill prepaid account
mscountrylace
Newbie

Due to many things going on we have forgotten to refill our prepaid phones and won't have the money to due it for a few days. What will happen to our numbers?

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Re: Forget to refill prepaid account
Snn5
Legend

They will stay disconnected but active lines for 60 days I believe, but sooner the better.

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Re: Forget to refill prepaid account
vzw_customer_support
Customer Service Rep

Hi mscountrylace, I can understand how things can get busy with many things going on. However, having a phone is very important. As long as it has not been too long, you should be able to retain your numbers as long as you make a payment in a reasonable amount off time. For any assistance with prepaid service, please contact prepaid customer service at 888-294-6804. 


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