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Getting no help
9wood
Sr. Member

I have been trying for several months to get help with the my Verizon app issue. Have had nothing but my time wasted, intelligence insulted and hung up on repeatedly

By several managers also who more or less laugh at me as they hang up  complaint go ignored . Chat is no better where they sit silent for ninety minutes few longer and do nothing but repeat same script if and when they wake up to respond same people over weeks same result

Seems they stick to the talking points excuse and repeat until they hang up all the while doing nothing to assist I can fill pages with the calls and there failure to help. Odd how nothing is ever there fault or have any accountability. Not rocket science to figure out something is wrong here but yet this behavior and treatment seems condoned and tolerated. I believe customers deserve better. A customer should be getting help just my opinion but isn't the my Verizon app something they program? They act like it's not there's

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Re: Getting no help
vzw_customer_support
Customer Support

This is never the experience we want you to have when interacting with us. We are here to support you and are eager to turn this experience around. A Private Note will be sent, so that we can help you with this matter. -BrittanyC_VZW

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Re: Getting no help
Tigerstep
Sr. Member

Is a cashier responsible for coding the system they use to scan groceries? No. A rep is just as responsible for the app. 

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Re: Getting no help
9wood
Sr. Member

 a cashier doesn't have a company / corporate named program they tend to be third party programs/systems that they use

the my Verizon app is a scaled down version of the website more or less

only has account , device, payment options etc.. much like have on the website

guess you didn't know that

oh and guess the my " Verizon" app doesn't offer a clue? hmmm not the pizza guys app is it ?

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