Emily1981, we understand the importance of being able to get the best assistance possible for your new Prepaid device. So we can provide you the best assistance possible, please contact our Prepaid team at 888-294-6804,
Emily1981, our goal is to make sure that your new phone is up and running with our Prepaid Services. Can you please provide me with more details as to what you mean when you say your "IMEI is no good?" Are you getting an error message on your cell phone? Were you able to reach out to Prepaid Customer Service Team? Please keep me posted.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!