Health Check

[Harpax2019]

I am new prepaid Verizon subscriber. I am not able to access health check feature in My Verizon app. I was told due to having unbranded I phone I am not able to use this feature. Anyone else experience this?

[vzw_customer_support]

Health Check is not available on Prepaid accounts. CassieG_VZW

[Harpax2019]

The Run Check was working shortly after I posted question. I thought issue was resolved. Now again not working.