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Help!!! Cant make calls, send or receive texts, or use data.

I bought a $50 card at Wal-Mart to use for the $45 unlimited plan and everything went through great, I even got my number and the text saying my plan was active.  I can even see my plan on the my Verizon Mobile app.  It for some reason gives me error 97 when trying to send messages and then it sends me a message back saying recipient has insufficientinsufficient funds to receive message, and every time I try to make a call it sends me to the payment center.  What am I supposed to do?

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Re: Help!!! Cant make calls, send or receive texts, or use data.
Sr. Leader

Did you port a number from another carrier?  I had that issue when I first started Prepaid.  I called the porting dept to move it along: (888-844-7095)

Check port/activation status here:

Transfer Your Phone Number - Switch to Verizon Wireless

If not, you should call Prepaid services:

Customer Service - Prepaid

(888) 294-6804

or dial *611 from your mobile phone

Mon - Sun, 6 AM - 11 PM Local Time