Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Help! Does the Motorola Rival now need a data package- being told it does by cust. service
kands5
Member

Last week I called Verizon and confirmed that I could activate a Rival on a prepay acct, so I purchased one for my dd and did it. My dh liked the phone and wanted one for himself so I purchased another one. I was just trying to activate it and with his current Verizon pre-pay number and the customer service rep is saying that it can't be activated on pre-pay because it needs a data package. I tell her that I have already confirmed that it did not need the data pkg, and that my dd is using a Rival on pre-pay as we speak so she tries to manually program it and it wouldn't work. She told me to call tele-sales since they activated my dd's phone, but when I call them they say only customer service can change an ESN (or whatever its called).

Does anyone know whats going on?  

Labels (1)
0 Likes
Re: Help! Does the Motorola Rival now need a data package- being told it does by cust. service
kands5
Member

Solved my own problem. My acct only had $6 left so I added money and then it worked. I'm not sure why the rep told me it needed a data plan.

0 Likes