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Help switching iphones online!
Kristinadiane82

I just went into my prepaid account online and followed all steps correctly to switch my device from my old iphone 4 to my new iphone 5s. It says my device is now the iphone 5s online, and yet it is still not working or activated. Although it says I am online! Very confused; I have tried calling all different Verizon numbers and cannot seem to get a hold of any representative to help me out. Does anyone know why my new phone is not working yet? I even just upgraded my plan and paid my bill 10 days earlier than needed to get it working. Any help would be greatly appreciated! Thanks in advance Smiley Happy

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Re: Help switching iphones online!
vzw_customer_support
Customer Support

Kristinadiane82,

Changing out phones is supposed to be an easy process & regret to hear that you are having some issues. As our Social Media (Forums) Department doesn’t have any access to Pre Paid accounts, you can certainly contact our Pre Paid Department for help. They will be able to get the new phone activated for you in a flash. To reach our Pre Paid Department, please dial 888-294-6804 from a number other than your prepaid phone. When prompted, enter your prepaid phone number. Prompts may change at any time but after the automated system finishes talking, you’ll generally press 4 (for questions or to change something), then 5 (for Store Locations or Billing Questions), then 4 (for Customer Service Rep) and then enter your pass code for your account.  If you do not know the pass code enter in four zeros. Then the system will transfer you to a Prepaid representative. (If you don’t have another phone to call from, your other option is to visit one of our stores.) Thanks for your patience.

AliciaS_VZW
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