I am having serious reception issues. I have been a customer for many years, and I've had no less than 10 Motorola phones. I have always had good reception too -- that is until recently. I can't even move a foot to the right or left without dropping a call or the person on the other end telling me they can't hear me. I also cannot hear them at times. Additionally, I am experiencing problems everywhere. Not just at home. I'm in zip code 44001.
Nothing I have done has helped. Here is a short list of things I what I have tried so far:
-- I created a support ticket for my 30 day old Motorola G Power, and they sent me a new phone.
-- I reactivated an older G6 phone.
-- I have turned wifi on and off.
-- I have changed the preferred network in settings to Global and to LTE/CDMA.
-- I have rebooted numerous times.
-- I've used harsh language.
I am very close to leaving Verizon. This is my last ditch effort before I do so. Can anyone help?
We are definitely sad to see you are considering leaving us, and it's our priority that we help you get your service working properly 100%. Please tell us, when did this start? What services are being impacted other than calls? Is this impacting multiple devices at the same location?
No it makes no difference. Since my initial post, I have activated another older phone. That makes 4 phones that I have tried, and they all have the same issue. Call reception is unacceptable. I just got off the phone, and I could not move more that 2 feet without the other person saying they were losing me. I'm not exaggerating when I say I can't move 2 feet. My daughter, who is also with Verizon, is having trouble with her phone in my home as well. As I said before, I had many years of good call quality from my home. I am not in a rural area. Also, I am also having reception issues regardless of where I am in the county. This has to be an antenna issue. Either way, I'm done. Thanks anyway.
We see you have opened 2 different community forum threads for the same issue, jdh-ohio. In order to keep information contained in one place, please only use this thread to reply back. Do you have a prepay account with us? Is this issue happening inside your home? What signal does your phone show? Any issues with texting or using data?