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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Hotspot suddenly stopped working?
Mouske
Member

I have a Samsung galaxy s6 and I got the unlimited data plan, I turned it off and on, did a network reset and also a factory reset but still doesn't work.

The devices connect to my hotspot but don't have internet.

Labels (1)
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Re: Hotspot suddenly stopped working?
Ann154
Expert
Expert

Is this a prepaid or postpaid account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Hotspot suddenly stopped working?
Mouske
Member

Pre paid

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Re: Hotspot suddenly stopped working?
Ann154
Expert
Expert

The prepaid unlimited plan doesn't include the mobile hotspot feature. Prepaid Cell Phones & No Contract Plans | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Hotspot suddenly stopped working?
Mouske
Member

I've had hotspot for the last 2 months how come it stops now?

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Re: Hotspot suddenly stopped working?
Ann154
Expert
Expert

Prepaid customer service number is 1.888.294.6804.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Hotspot suddenly stopped working?
Toomin
Member

It looks like they're [Removed] all their customers over.

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: Hotspot suddenly stopped working?
vanigo
Novice

This is a copy and paste from your link no images but pre paid has hot spot service now.$40 3GB Plan

at high speed

Plan includes

  • Unlimited U.S. Talk & Text
  • Carryover Data
  • Mobile hotspot
  • Unlimited Text to over 200 international destinations

$50 7GB Plan  class="subText margin0"

  • Carryover Data
  • Mobile hotspot
  • Unlimited Text to over 200 international destinations

  $60 10GB Plan  class="subText margin0"

  • Carryover Data
  • Mobile hotspot
  • Unlimited Text to over 200 international destinations
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Re: Hotspot suddenly stopped working?
vanigo
Novice

Have you used up the high speed data for your plan 3gb 7 gb 10 gb because it drops down to 125 kps and maybe the hotspot will not work with 125 kps.

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Re: Hotspot suddenly stopped working?
Ann154
Expert
Expert

The 3 GB, 7 GB, and 10 GB data allowance prepaid monthly smartphone plans have the mobile hotspot feature. The unlimited data allowance plan does not have the mobile hotspot feature.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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