I bought a prepaid phone and plan from Walmart. LG Exceed II + $45 plan.
I activated the phone. Made calls. Sent texts. Skyped. Tweeted. Took Pictures. The thing worked, ok.
One day (about a week later) I went to make a call and the phone said
"Your phone has been locked. Please return the phone to store where you bought it to have it unlocked."
Tried that, Walmart did NOT know how to fix the phone. Called Verizon.
The rep said return it, buy a new phone, and activate that phone with the same card. So I erased/returned the phone and got the money.
Then instead of buying the new prepaid phone from Walmart, I bought another prepaid phone (MOTO G) from BestBuy.
(I figured they would handle the situation better than Walmart. Wrong.
I tried to let them activate it in the store with my old number. "That's weird", they said. "It doesn't work", they said.)
So I took the phone and decided I would activate it myself. Here’s how I did it:
(THINGS YOU WILL NEED: Old receipt with original activation DATE of original plan, New Prepaid Device MEID/ESN (on new store receipt or box), Original $45 plan card with scratched off number, Account access PIN (4 digit code you used to access MyVerizonMobile on old phone), A second working phone the rep can call you on while activation is completed, POLITE ATTITUDE.)
TADAAAAA!! New phone, old number, same plan.
Hopefully, you haven’t missed the call from that job you applied for.