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How can I upgrade my prepaid phone and keep the same number?
MelB_
Member

I'm trying to order a new prepaid phone online, but it's asking if I want to change my number or switchping carriers? I do not want to do either one of those, I want to keep my same number. How can I get pasded that to order my phone?

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Re: How can I upgrade my prepaid phone and keep the same number?
vzw_customer_support
Customer Support

We definitely want to address all your concerns,MelB. Let’s get you over to the right department. Prepaid customer service is only over the phone. You can reach them at 888-294-6804. They will be able to help you keep your number.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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