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How can prepaid customers get our 22gb of high speed days to be used anytime back on our $75.00 plan..
Devilzplaygrnd

I'm really thinking Verizon violated the Grandfather Clause by doing this but in the beginning of 2018 I changed my plan to the $75.00 plan which was offered with 22gb High Speed anytime data each month.. Then out the blue last month I stated noticing my speed is dramatically cut. I recently spoke with a representative who told me I have to now enroll in a more expensive 85.00 post pay contract to get the 22gb you offered me in the plan I'm currently paying for. That's a very low blow to find out you ran all these commercials about this plan get us to pay more only to then not even 3 months later just take our anytime data and now tell us we have to do even more pay even more to get it and it's not even offered in prepaid..

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Re: How can prepaid customers get our 22gb of high speed days to be used anytime back on our $75.00 plan..
glitchedpixel
Sr. Member

This has been a thing since last August...

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Re: How can prepaid customers get our 22gb of high speed days to be used anytime back on our $75.00 plan..
Ann154
Expert
Expert

Prepaid plan terms have always been usually different from the postpaid terms.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How can prepaid customers get our 22gb of high speed days to be used anytime back on our $75.00 plan..
vzw_customer_support
Customer Support

Getting help with your prepaid account plan is important, Devilzplaygrnd. I want to make sure you have the right plan to fit your needs. Sadly, we don't have access to Prepaid accounts in this platform. Let's get you connected with our Prepaid team so that they can review the best options for you. You may contact them directly at 888-294-6804, or via live chat after signing in to your My Verizon account online.

Joseph_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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