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How do I change the data feature?
nmsassyandsweet

I am trying to change the feature from 2gb to 5 gb. I am not finding it anywhere to change it

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Re: How do I change the data feature?
mama23dogs
Sr. Leader

Do you mean change your data PLAN?

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Re: How do I change the data feature?
vzw_customer_support
Customer Support

nmsassyandsweet-

We want you being able to make changes to your plan without any issues. Please follow this link for steps on how to complete this online http://vz.to/2hjLzan

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I change the data feature?
Denhani_Loves_Dogs

there's not a 5 GB data plan.     When you change to a larger data plan, you move automatically to the new Verizon Plan.   It comes in 2 GB, 4 GB, 8 GB, 12 GB, 16 GB and 24 GB.....  (as well as some larger plans.)     Anyway, you won't find a 5 GB plan because there isn't one in the new Verizon Plan.

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Re: How do I change the data feature?
rcschnoor
Sr. Leader
Sr. Leader

Denhani.Loves.Dogs wrote:

there's not a 5 GB data plan.

The OP is talking about a prepaid plan. There is a 5 GB prepaid plan. The OP should call CS if they cannot find a way to change it online. I have never had a prepaid plan and therefore would not know how to do such a change as I have never done it. The online offerings for postpaid and prepaid are not laid out in the same format from what I understand.

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Re: How do I change the data feature?
vzw_customer_support
Customer Support

rcschnoor,

We want you to be able to increase your data with no issues. At this time, our system doesn't allow us to review prepay accounts, however we suggest contact Prepay to have the change made over the phone, since it is not showing on the website. Here's prepay's number: 888.294.6804.

KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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