Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I talk to a real person? 1-800-922-0204 does not give that option.
wackpat00
Member

How do I talk to a real person? Went to the store and they gave me 1-800-922-0204, but there is no option to talk to an actual person.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Design69
Member

I was able to get through, using the method shown below which was posted on another forum, and came from a Verizon representative.

"To reach our Prepay Team, please dial 888-294-6804 from a number other than your prepaid phone. When prompted, enter your prepaid phone number. Then press 4 (for questions or to change something), then 5 (for Store Locations or Billing Questions), then 4 (for Customer Service Rep) and then enter your pass code for your account.  If you do not know the pass code enter in four zeros. Then the system will transfer you to a Prepaid representative."

View solution in original post

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Snn5
Sr. Leader

Call back and press 1 then press 4, then say "Customer Service" then wait and enter last four of social security number.

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Design69
Member

Thanks for the suggestion Snn5. That didn't work for me... They're not activating my bonus data and I'm out of data...

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Snn5
Sr. Leader

Is this a prepaid plan?

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Design69
Member

Yes...

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Snn5
Sr. Leader

Customer Service - Prepaid

(888) 294-6804

or dial *611 from your mobile phone

Mon - Sun, 6 AM - 11 PM local time

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
tarsh1984
Member

Did you try hitting 0 as each option? I do that when they aren't giving options and sometimes it works. Just keep hitting the number 0 until if transfers you to an operator.

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Snn5
Sr. Leader

I always dial *611 and within 2-5 min I get an operator.  Depends on the time of day.  At night the calls are outsourced, so there usually isn't much wait time.  But, I try my best not to call, ever.  I rarely get anything accomplished and only call when I cannot do it myself.

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Design69
Member

I was able to get through, using the method shown below which was posted on another forum, and came from a Verizon representative.

"To reach our Prepay Team, please dial 888-294-6804 from a number other than your prepaid phone. When prompted, enter your prepaid phone number. Then press 4 (for questions or to change something), then 5 (for Store Locations or Billing Questions), then 4 (for Customer Service Rep) and then enter your pass code for your account.  If you do not know the pass code enter in four zeros. Then the system will transfer you to a Prepaid representative."

0 Likes
Re: How do I talk to a real person? 1-800-922-0204 does not give that option.
Snn5
Sr. Leader

Or, press 4 6 4.

0 Likes