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How do I transfer my payment?
CMcDevitt
Member

My previous phone was unable to turn on, I had automatic payments set up for it and it renewed my pre-pay this morning. I bought and activated my new phone today but I am unable to transfer what I just paid a few hours ago, and it wants me to purchase another card at the same price. Help!

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Re: Switching phones-losing payment
Snn5
Sr. Leader

You should have activated the phone first then applied the payment.  Anytime a new device is activated, a new payment is required, and payments are not transferable.  I know the call-in instructions state that you can press a number option to hear more about transferring a payment to a new device, but it leads you to the same info....that each device activated requires a new payment.

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Re: Switching phones-losing payment
vzw_customer_support
Customer Support

We do want to ensure that you get the assistance needed. For Prepaid accounts, I do suggest reaching out to our Prepaid team at 888-294-6804

YosefT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Switching phones-losing payment
sprmankalel
Leader

Do you have the same phone number?

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Re: Switching phones-losing payment
Snn5
Sr. Leader

You should have activated the phone first then applied the payment.  Anytime a new device is activated, a new payment is required, and payments are not transferable.  I know the call-in instructions state that you can press a number option to hear more about transferring a payment to a new device, but it leads you to the same info....that each device activated requires a new payment.

View solution in original post

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