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How to cancel autopay for old prepay account when I can’t remember verification code
laurenn0746
Member

I bought a new Verizon prepaid phone a couple months ago and activated it with a new #, intending to port the phone # I've had for years over to it.  I was told this was impossible and I had to return the phone to Walmart, buy a new one, and activate with the # I intended to use.  So I did just that.  The problem is that I never cancelled autopay, so I am still being charged every month for it.  I can't remember the security code I created.  I don't remember the actual phone number.  I called 2 people when I had that phone activated, but I can only verify ONE of the phone #'s that I called...that's not good enough.  Apparently, I need to know both.  The acct. is in my name.  The credit  card that is being used for autopay is in my name.  THIS IS NOT ENOUGH TO BE ABLE TO CANCEL THE AUTOPAY AND BE REFUNDED MY $48.15???

Apparently my only option is to call my bank and report the charge as FRAUD. Um...hello.... it is not FRAUD...it is my account.....IS IT EVEN LEGAL TO REPORT SOMETHING AS FRAUD IF YOU KNOW IT ISN'T????????????

This is [removed] believable.  WTF am I supposed to do now?????????? Just throw away $48.15 every month??????????  Should I get a new credit card # ????

I have been a loyal Verizon customer for the last 10 years.  Ready to switch to AT&T if I am forced to change my credit card # to resolve this issue.

Someone please help me!!!!!!!!!

Profanity removed as required by the

Message edited by Verizon Moderator

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Re: How to cancel autopay for old prepay account when I can’t remember verification code
vzw_customer_support
Customer Support

Help is here for you Laurenn0746. We don't want you feel like there's no help fo4r you because there is. Our prepaid team specializes in issues such as this. Please call: (888) 294-6804  for further assistance.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to cancel autopay for old prepay account when I can’t remember verification code
vzw_customer_support
Customer Support

Help is here for you Laurenn0746. We don't want you feel like there's no help fo4r you because there is. Our prepaid team specializes in issues such as this. Please call: (888) 294-6804  for further assistance.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to cancel autopay for old prepay account when I can’t remember verification code
laurenn0746
Member

Thanks for the sentiment, but we both know this is a lie. I've wasted many hours of my life on the phone with customer service....nothing but misinformation 99% of the time. 

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Re: How to cancel autopay for old prepay account when I can’t remember verification code
laurenn0746
Member

I guess the rep I spoke to earlier on the phone for 30 min+ was just a bitch!!!!!  A chat rep. was able to help me with my issue, no problems, in 5 minutes.  Thank you Danielle!!!!! You just made my night.  You're the most competent rep I've ever encountered!!! Smiley Happy

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