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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to change from All Set Prepaid 500 mb to new plan with 1 Gb of data?
grindle
Member

I read that the All Set plan was discontinued and that when a Prepaid plan was replenished, it would automatically go to the new Prepaid plan with 1 Gb of data. This didn't happen - do I have to request this change? Now I have to wait another month . . .it would be nice if to be able to reach a real representative rather than the automated phone system.  I tried to ask this before renewal but could not get an agent.

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Re: How to change from All Set Prepaid 500 mb to new plan with 1 Gb of data?
vzw_customer_support
Customer Support

grindle,

We want to make sure you are set up with the best possible plan. That's extremely important. A plan change would require you to request the change. We don't have access to prepaid accounts but please reach out to our prepaid team at 888-294-6804 to make sure this is taken care of!

AndrewT_VZW
Follow us on Twitter @VZWSupport

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Re: How to change from All Set Prepaid 500 mb to new plan with 1 Gb of data?
vzw_customer_support
Customer Support

grindle,

We want to make sure you are set up with the best possible plan. That's extremely important. A plan change would require you to request the change. We don't have access to prepaid accounts but please reach out to our prepaid team at 888-294-6804 to make sure this is taken care of!

AndrewT_VZW
Follow us on Twitter @VZWSupport

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