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Hi! I'm a visitor from China, and I was in the US from Jan 19th to Feb 1st 2013. I bought an iPad mini in San Jose, CA, and activated the Verizon 4G LTE with $30 2GB data prepaid plan. Now I'm back in China, however, today I received a payment email which said another $30 was charged. I have no idea why it's happened?
Now I canceled the prepaid service on my iPad, but how can I get a refund on the unused prepaid plan?
Thanks!
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Contact customer service. They'll be glad to help. You can do this via the website, also.
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I have tried to submit my question on the website, but I can do nothing without a verizon account. To register a new account, I must have a verizon phone number at first. It's impossible for me in China. Is there any direct email address for verizon customer service?
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Yes, there is. I will try to find the appropriate place to post a question for a quick response, but I think it can be found on their website.
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You would need to give them your former account details and credit card number. Then, they should be able to process a refund for you.
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Prepaid Customer Service Verizon Wireless ATTN: Prepaid Customer Service PO Box 1037 Folsom, CA 95763-1037
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No direct email for customer service on verizon official website.
I googled for the email address of verizon customer service, it's "HQExec.Relations@verizonwireless.com".
I have sent an email to this address, and waiting for response.
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Thank you. But I'm in China now, email address is better for me.
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That is the correct one. If no timely response you could request that it be escalated to the new data charge task force they created due to a recent FCC ruling on billing practices for data.