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How to get a refund on unused prepaid plan ?
jumping
Newbie
‎02-19-2013 06:40 AM

Hi! I'm a visitor from China, and I was in the US from Jan 19th to Feb 1st 2013. I bought an iPad mini in San Jose, CA, and activated the Verizon 4G LTE with $30 2GB data prepaid plan. Now I'm back in China, however, today I received a payment email which said another $30 was charged. I have no idea why it's happened?

Now I canceled the prepaid service on my iPad, but how can I get a refund on the unused prepaid plan?

Thanks!

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Re: How to get a refund on unused prepaid plan ?
lemew
Contributor - Level 3
‎02-20-2013 06:19 AM

Contact customer service. They'll be glad to help. You can do this via the website, also.

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Re: How to get a refund on unused prepaid plan ?
jumping
Newbie
‎02-20-2013 08:00 AM

I have tried to submit my question on the website, but I can do nothing without a verizon account. To register a new account, I must have a verizon phone number at first. It's impossible for me in China. Is there any direct email address for verizon customer service?

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Re: How to get a refund on unused prepaid plan ?
lemew
Contributor - Level 3
‎02-20-2013 09:00 AM

Yes, there is. I will try to find the appropriate place to post a question for a quick response, but I think it can be found on their website.

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Re: How to get a refund on unused prepaid plan ?
lemew
Contributor - Level 3
‎02-20-2013 09:02 AM

You would need to give them your former account details and credit card number. Then, they should be able to process a refund for you.

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Re: How to get a refund on unused prepaid plan ?
Minniehaha
Specialist - Level 2
‎02-20-2013 07:34 PM

Prepaid Customer Service Verizon Wireless ATTN: Prepaid Customer Service PO Box 1037 Folsom, CA 95763-1037

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Re: How to get a refund on unused prepaid plan ?
jumping
Newbie
‎02-20-2013 07:41 PM

No direct email for customer service on verizon official website.

I googled for the email address of verizon customer service, it's "HQExec.Relations@verizonwireless.com".

I have sent an email to this address, and waiting for response.


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Re: How to get a refund on unused prepaid plan ?
jumping
Newbie
‎02-20-2013 07:43 PM

Thank you. But I'm in China now, email address is better for me.

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Re: How to get a refund on unused prepaid plan ?
lemew
Contributor - Level 3
‎02-20-2013 10:33 PM

That is the correct one. If no timely response you could request that it be escalated to the new data charge task force they created due to a recent FCC ruling on billing practices for data.

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