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How to keep my current prepaid plan when buying a replacement phone?
reginapaugh
Member

<< Moved to Prepaid space for better exposure >>

I have a LG Extravert Prepaid phone. I use the $50 unlimited plan. My phone quit working so I bought a cheap phone to get by for now, Samsung Gusto 2 Prepaid. When I try to change my device to the Samsung it says I need to change my data plan. I would like to keep the $50 unlimited that I just purchased 8 days ago. How can I do so, or can I? PLEASE HELP!

Thanks!! Smiley Happy

Message was edited by: Verizon Moderator

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Re: How to keep my current prepaid plan when buying a replacement phone?
Not applicable

well the Gusto 2 is one of the phones they offer on the $50 pre-paid plan so I'm not sure what the issue is.

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Re: How to keep my current prepaid plan when buying a replacement phone?
vzw_customer_support
Customer Support

Good afternoon reginapaugh!

I'm sorry the Extravert stopped working for you. Lets get that Gusto 2 activated now! What is happening when you try to activate the phone? The Gusto 2 is compatible with our unlimited prepaid plan. If you are still having trouble getting it working, please reach out to our speciality prepay team at 888-294-6804. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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