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I can't make or receive calls or text after I dialed *228, option 1 as instructed by tech support. The message said "Programming successful". I am a pre-paid only customer ($50/ month unlimited) LG basic flip phone. When I try to call anyone now, I get a Verizon recorded message: "We're unable to complete your call. To speak to a customer service representative hang-up and dial *611" And *228, option 2 not helping either.
Solved! Go to Correct Answer
Hi squiddlydiddly!
I'm sorry you're having issues in making and receiving calls with your prepaid device. I would need to direct you to our Prepaid department for assistance.
In order to reach a Prepaid Department representative, please call 888-294-6804. When prompted, enter your prepaid phone number. Then press 4, 5, 4 and enter the pass code for your account. If you do not know the pass code, enter in four zeros. Then the system will then transfer you to a Prepaid representative.
Thank you,
ChristinaB_VZW
Follow us on Twitter @VZWSupport
Where is VERIZON support on here? Thanks for breaking my phone Verizon! You suck!
Hi squiddlydiddly!
I'm sorry you're having issues in making and receiving calls with your prepaid device. I would need to direct you to our Prepaid department for assistance.
In order to reach a Prepaid Department representative, please call 888-294-6804. When prompted, enter your prepaid phone number. Then press 4, 5, 4 and enter the pass code for your account. If you do not know the pass code, enter in four zeros. Then the system will then transfer you to a Prepaid representative.
Thank you,
ChristinaB_VZW
Follow us on Twitter @VZWSupport