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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I have $60 balance on my account. My plan costs $60. It won't renew.
yulesie
Member

In fact, it insists I must pull out my card and pay another $60 to get service back.

Why?

Labels (1)
1 Solution

Correct Answers
Re: I have $60 balance on my account. My plan costs $60. It won't renew.
jenniferh_vzw
Verizon Employee

Thanks for catching that, Snn5. I do apologize for the mix up, yulisie. In order to get the answer you are looking for regarding your prepaid services, please dial 888-294-6804 from a number other than your prepaid phone to work with an expert who has access to your account.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: I have $60 balance on my account. My plan costs $60. It won't renew.
Snn5
Sr. Leader

Don't forget taxes.  Those are additional to the base plan cost.

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Re: I have $60 balance on my account. My plan costs $60. It won't renew.
vzw_customer_support
Customer Support

We are always happy to answer any questions you have. May we ask if your services are Prepaid or Postpaid?

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Re: I have $60 balance on my account. My plan costs $60. It won't renew.
Snn5
Sr. Leader

Question is posted in the Prepaid Plans space.

0 Likes
Re: I have $60 balance on my account. My plan costs $60. It won't renew.
jenniferh_vzw
Verizon Employee

Thanks for catching that, Snn5. I do apologize for the mix up, yulisie. In order to get the answer you are looking for regarding your prepaid services, please dial 888-294-6804 from a number other than your prepaid phone to work with an expert who has access to your account.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: I have $60 balance on my account. My plan costs $60. It won't renew.
Dan_2409
Member

Unless you used a refill card it might be because you don't have the taxes covered. Wish that was included in the app as to how much you need in your account to be withdrawn. Some of us keep money tight and need to know this. Specially the new customers that don't know yet. Goes by billing zipcode if you're on auto pay with credit card. Hope this helps.

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Re: I have $60 balance on my account. My plan costs $60. It won't renew.
Snn5
Sr. Leader

Taxes are usually around 10-13% so keeping an extra $10 should suffice.

0 Likes
Re: I have $60 balance on my account. My plan costs $60. It won't renew.
Jonahs10
Member

I have $60 in my balance and it just took $53 from my card but still saying inactive. It’s telling me to add $0 by August 16 I’m not understanding