You will need to call the prepaid customer service number to transfer your existing account to the new phone or you could visit a corporate store and get assistance there.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Dfcherr, we know how crucial it is to have a working phone in this day and age. Let’s ensure our Prepaid Team can get the phone up and running for you. Please contact our Prepaid Team at 888-294-6804.
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