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I have two 3 gig data add-on packages, yet still cannot access data from my phone.
flutterflie
Member

First of all, I don't know why Verizon changed the prepaid/month-to-month plans to this ALLSET bs. Everything worked just fine the other way, but it is what it is, I guess. Anyway, I bought two 3 gig data add-on plans, because I knew I would run through the 500 mb allowance within a matter of days. As far as I understand, the addon packages are supposed to automatically kick in after you use up your allowance. Well, mine have not kicked in, and I can't find an option either on the Verizon website or on My Verizon Mobile to begin using  a data addon package. Hopefully I've just missed something somewhere, but I can't figure out where or how.

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Re: I have two 3 gig data add-on packages, yet still cannot access data from my phone.
jansevr
Member

Duplicate post - please see:

moto g data package not working

Message was edited by: Admin Moderator

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Re: I have two 3 gig data add-on packages, yet still cannot access data from my phone.
DianiiaRdz
Member

Same problem here .. you guys haven't got any answers about it??

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Re: I have two 3 gig data add-on packages, yet still cannot access data from my phone.
vzw_customer_support
Customer Support

Hello DianiiaRdz, we absolutely want the best path to resolution! We'd have to review the prepaid account to dive deeper as to why the data is not taking effect. Our specialized prepaid team can be reached at 888-294-6804.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: I have two 3 gig data add-on packages, yet still cannot access data from my phone.
770beep54
Member

I purchased a 3GB add-on data package, got a text message confirming it but it does not show up in my account. Supposed to be immediate! What is going on?

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Re: I have two 3 gig data add-on packages, yet still cannot access data from my phone.
vzw_customer_support
Customer Support

I can look further into this 770beep54! Please accept my follow request, follow me and send me a direct message so I may further assist. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport

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