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I'm not receiving texts that people send in reply to mine. Does anyone know how to fix this?
anna_conda
Member

I have a LG Transpyre prepaid. Previously I was using an Exceed prepaid (also with Verizon) and didn't have this issue. Since I got the new phone, I've sent texts to various people and not received their replies.  It's not all the time, just some of the time.  Ideas are appreciated.

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Re: I'm not receiving texts that people send in reply to mine. Does anyone know how to fix this?
vzw_customer_support
Customer Support

That's an interesting issue.  First thing we would want to know is if it is the same numbers that aren't able to text you at all.  Are some people sometimes able to reply and not other times?  Have you reached out for tech support over the phone or via social media?  You may also want to give our online troubleshooting tool a try.

http://vz.to/29whpgx


NoahS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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