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I made an online payment, how do I apply it
tmweaver
Member

I made a Payment online (actually two), then we ran out of data.  I hoped it would simply start drawing from my balance, but does not. Before, I would call the number and they would fix it.  Now, I cannot get through ON ANY NUMBER.  "we are sorry we cannot connect you at this time." and hangs up.  HELP!!

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Re: I made an online payment, how do I apply it
vzw_customer_support
Customer Support

We appreciate your payment and definitely want to make sure this is applied towards your account, tmweaver. We would recommend reaching out to our Prepaid team directly at 888-294-6804 or by dialing *611 and send from your handset. We're confident our Prepaid team will be able to get your account updated.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I made an online payment, how do I apply it
vzw_customer_support
Customer Support

We appreciate your payment and definitely want to make sure this is applied towards your account, tmweaver. We would recommend reaching out to our Prepaid team directly at 888-294-6804 or by dialing *611 and send from your handset. We're confident our Prepaid team will be able to get your account updated.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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