Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I paid the amount but I dont have service
TKidder1991
Member

So I added a line, the payment went through and the second line is activated but whenever we try to make a call on it, it says we need to make a payment. Also on my account it says its all paid up until october 21

0 Likes
Re: I paid the amount but I dont have service
vzw_customer_support
Customer Support

It is important that you are able to get your second line to work. Have you tried powering off the device, removing the SIM, putting the SIM back int he device, and powering it on? Did you notice any changes when you did?

0 Likes