I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person. I've had a Verizon pre-paid account for many years and I understand that my (bill
HO4-8463
Newbie

I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person.  I've had a Verizon pre-paid account for many years and I understand that my (billing) plan is NO LONGER OFFERED.  Therefore, I am in a "grandfathered" arrangement.  I have a Samsung Gusto (flip) phone.  I wish to move up to a new "smart" phone but still want a pre-paid plan.  I have a large account balance on my phone so would want that TRANSFERRED to any new Verizon plan.  Explain how.

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Re: I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person. I've had a Verizon pre-paid account for many years and I understand that my (
dilbertaz
Specialist - Level 3

Try 888-294-6830 should get you to a human for prepay Verizon

Re: I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person.  I've had a Verizon pre-paid account for many years and I understand that my (
Snn5
Legend

The automated menu tells you how to transfer a balance to a new phone on Prepaid.

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