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If I have an old $50 dollar plan can I get a new device without changing my plan?
JanelleNaomi
Newbie
‎04-11-2014 07:44 AM

Hey!

So my phone somehow got water damage and I cannot fix it. I was waiting til the last possible moment to transfer my number over and now the time has come. However, when I went to change my phone, the plan that I currently have was no longer offered as an option. Is there any way that I can switch phones and keep the same plan? If so, how can I do that? I need my phone as soon as I can get it because I have important business that must be dealt with and that is the only way I can deal with it currently. Please help me! I have a Pantech Caper and my new phone is also a Pantech Caper.

Thanks!

Janelle

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
vzw_customer_support
Customer Service Rep
‎04-13-2014 07:50 AM

JanelleNaomi,

I'm glad to hear you already have another phone to use. It can be stressful to be without one. You should be able to use your old $50.00 plan, but you will have to call our Prepay Department at 1-888-294-6804 to to connect the replacement phone to your number and that plan.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
JanelleNaomi
Newbie
‎04-11-2014 08:15 AM

Please help.....

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
JanelleNaomi
Newbie
‎04-11-2014 08:24 AM

@Verizon Wireless Customer Support

You really need to answer this. I'm getting extremely fed up with "customer service" Cuz it [removal required by the Verizon Wireless Terms of Service] .

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
SuzyQ
Community Leader
Community Leader
‎04-11-2014 01:48 PM

I'm not customer service - but can I ask if this is a pre-paid phone account?  Is the phone you are trying to activate a pre-paid device also?

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
vzw_customer_support
Customer Service Rep
‎04-13-2014 07:50 AM

JanelleNaomi,

I'm glad to hear you already have another phone to use. It can be stressful to be without one. You should be able to use your old $50.00 plan, but you will have to call our Prepay Department at 1-888-294-6804 to to connect the replacement phone to your number and that plan.

SarahO_VZW
Follow us on Twitter @VZWSupport

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