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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
If I have an old $50 dollar plan can I get a new device without changing my plan?
JanelleNaomi
Member

Hey!

So my phone somehow got water damage and I cannot fix it. I was waiting til the last possible moment to transfer my number over and now the time has come. However, when I went to change my phone, the plan that I currently have was no longer offered as an option. Is there any way that I can switch phones and keep the same plan? If so, how can I do that? I need my phone as soon as I can get it because I have important business that must be dealt with and that is the only way I can deal with it currently. Please help me! I have a Pantech Caper and my new phone is also a Pantech Caper.

Thanks!

Janelle

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
vzw_customer_support
Customer Support

JanelleNaomi,

I'm glad to hear you already have another phone to use. It can be stressful to be without one. You should be able to use your old $50.00 plan, but you will have to call our Prepay Department at 1-888-294-6804 to to connect the replacement phone to your number and that plan.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
JanelleNaomi
Member

Please help.....

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
JanelleNaomi
Member

@Verizon Wireless Customer Support

You really need to answer this. I'm getting extremely fed up with "customer service" Cuz it [removal required by the Verizon Wireless Terms of Service] .

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
SuzyQ
Community Leader
Community Leader

I'm not customer service - but can I ask if this is a pre-paid phone account?  Is the phone you are trying to activate a pre-paid device also?

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Re: If I have a phone on the old 50 dollar plan(unlimited text, call, and web), but my phone got water damage, can i switch a new phone to the same plan?
vzw_customer_support
Customer Support

JanelleNaomi,

I'm glad to hear you already have another phone to use. It can be stressful to be without one. You should be able to use your old $50.00 plan, but you will have to call our Prepay Department at 1-888-294-6804 to to connect the replacement phone to your number and that plan.

SarahO_VZW
Follow us on Twitter @VZWSupport

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