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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Insufficient Fund for Message on a prepaid Motorola phone
janeiowa
Member

I am suddenly getting Insufficent Fund for Messages on my Motorola G phone.  My plan is the $45.00 prepaid for 2 Gigs of data.  Payment is automatic to my credit card and payment was made as usual on the 31st of last month.  Why am I not now getting messages in June?

I cannot get through to a person at the phone number Verizon gives...either the 888 on or the *611.  How does one get to speak to someone?

I'm in a small town and nearest Verizon store is 90 miles roundtrip.

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Re: Insufficient Fund for Message on a prepaid Motorola phone
janeiowa
Member

I FINALLY was able to get through to a representative, and Verizon had [Removed] up on my auto pay.  They deducted only .20 "Gabriel" said, though my credit card says paid Verizon the full amount due.

Gabriel was able to see it had been paid, apparently, and fixed whatever was messed up.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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