Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
cl76179
Member

I am a new Verizon Prepaid customer, registered for My Verizon online access, found out last night I am not listed AS THE ACCOUNT OWNER, but I am!  Found this out in trying to get free gifts for "Connection Day."  Called 611 this morning, CANNOT SPEAK WITH A REAL PERSON? 

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
santiagoqa
Novice

Verizon Prepaid has a customer service line 888-294-6804, they will be able to clarify any question. Now, in Prepaid, there is no Account Owner, that is only for Postpaid (contract) lines.

View solution in original post

Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
Cruser2008
Novice

Prepaid accounts actually don't have account owners.

0 Likes
Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
cl76179
Member

OK and Thank You, Cruser2008!  Then why did Verizon Wireless send me that useless email and then on the website say they had a gift for me, why waste my time?

0 Likes
Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
Cruser2008
Novice

For that I don't know, I know that everyone was eligible for free downloads and what not from Amazon and contract customers on the More Everything plan got 1GB of bonus data for 2 bill cycles and non More Everything customers got $10 off a Mophie Juicepack.

0 Likes
Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
santiagoqa
Novice

Verizon Prepaid has a customer service line 888-294-6804, they will be able to clarify any question. Now, in Prepaid, there is no Account Owner, that is only for Postpaid (contract) lines.