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LG accolade prepaid - roaming dialing issue
ruralgirl1463
Member

Why do I have to reenter phone number when roaming? Is there any way to correct this inconvenience? Thanks

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Re: LG accolade prepaid - roaming dialing issue
Minniehaha
Sr. Member

I'm guessing that its gives you the opportunity to cancel the call if you don't want to pay for roaming, have you tried walking away from the area sometimes it could be interference from a building or trees, try walking around if that doesn't work I think its 25 cents for the roaming charge. I've been lucky  and never had a problem with roaming.

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Re: LG accolade prepaid - roaming dialing issue
ChristinaB_VZW
Verizon Employee

Hi Ruralgirl1463,

 

Thank you, Minniehaha for your response. I would like to add to that if I may. Prepaid service requires Two-Stage Dialing, for the reason already mentioned, as well as for security purposes. When roaming, the number being dialed does have to be entered again. Below are some additional facts about international roaming with prepaid service. 

 

  • Customer Service can be reached toll-free by dialing 611 or 888-294-6804.
  • To check Voice Mail while roaming, dial your ten-digit Prepaid wireless number (roaming charges apply).
  • Anytime Minutes, Unlimited Calling, Unlimited Mobile to Mobile, Night and Weekend minutes do not apply while roaming.
  • Data services and features are not available while roaming. 
  • In order to ensure the best experience when roaming, it is important that you dial *228 from within the Prepaid Rate and Coverage area, and then select option 2 to update your roaming capabilities. 
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Re: LG accolade prepaid - roaming dialing issue
mactoro
Member

Hi Christina

I have a problem with my accolade prepaid roaming. I am roaming up in the golden state cell area  and I cannot make out going calls, I have good bars and I get incoming calls. when I call out I get a message   (Welcome to Verizon wireless your call cannot be completed as dialed please check the number and dial again 4648-1) I called 888-294-6804 on a land line and they were no help. I don't use the phone much but it worked when I made a roaming call back in 2011.

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Re: LG accolade prepaid - roaming dialing issue
forestabri
Member

If you have resolved this, can you let me know? This is driving me nuts. I'm ready to jump up and down on my phone! Thanks.

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