joboyle91 we are all about the answers that you seek. Just to confirm, is this for a prepaid line? If so, our prepay department will be anxious to assist. You may contact them at 888-294-6804. Please let us know if there is anything else we can help with.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!