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Locked out
lisa1974
Member

My son locked his phone by accident, he pushed Nam2 and ok and now its locked .  He tried his code and last 4 of mobile number.  Not sure what else to do

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Re: Locked out
Ann154
MVP MVP
MVP

What kind of phone does he have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Locked out
lisa1974
Member

Prepaid samsung gusto2

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Re: Locked out
vzw_customer_support
Customer Support

Good morning lisa1974.

I can only imagine the frustration with your son's phone being locked. I notice you posted this almost 2 weeks ago. Is the phone still locked? If you're unable to unlock with last 4 of mobile number, try removing battery, look for the ESN or MEID on the back of phone, and try using the last 4 of those numbers to unlock. Otherwise, you may need to take into store to unlock. You can find closest store to you at the following link: http://bit.ly/OUzguT

Please let us know if this is successful.

Thank you,
VanessaS_VZW

www.twitter.com/vzwsupport

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Re: Locked out
lisa1974
Member

thank you we took to the store and she fixed it for usSmiley Happy

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