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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost data using NFL mobile app on Verizon
Rzab
Member

I lost most of my data using the NFL mobile app from Verizon. I am a Verizon customer. Prepaid or not I'm still a customer. The commercial does not say but you have to have a contract all it says is that you have to be a Verizon customer in order to get the NFL mobile app free from data usage. Called up the customer service number and was told to bad your prepaid. Who else wants to start a class action lawsuit let me know.

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Re: Lost data using NFL mobile app on Verizon
vzw_customer_support
Customer Support

We don't want you to lose any of your data Rzab. The good news is that if you are on the Unlimited Prepaid Plan it is included. What plan are you on? 

 

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Lost data using NFL mobile app on Verizon
Rzab
Member

I am on the $50 plan. Regardless of what i am on your comercial and the app says it will not use your data. Says nothing about having to be on the unlimited plan. Nust that you have to be a verizon customer, which i am. Why would i worry about loosing data if i have unlimited? Does that even make sence?

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Re: Lost data using NFL mobile app on Verizon
vzw_customer_support
Customer Support

Rzab, we apologize for the confusion and we definitely want you to watch NFL if you like. However, please understand that all disclosures are given. Even when you open the NFL app you are asked to send the text to find out if you will be charged for data use.

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Lost data using NFL mobile app on Verizon
Rzab
Member

NO! It does not ask you to send a text to see if youll be charged for data usage. It says included in verizon. So not only did i get [removed] on data, i also got [removed] on the carry over date for this month. Lost 1.91 gb that did not carry over.  Whats your excuse for not carrying over my unused data? Curious on how your going to justify this one.

Profanity removed as required by the Verizon Wireless Terms of Service​.

Messages edited Verizon Moderator.

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Re: Lost data using NFL mobile app on Verizon
vzw_customer_support
Customer Support

Rzab,

 

I truly apologize for any confusion around the NFL mobile app. I have sent you a Private Message if your would like to discuss this concern further. Please respond back to my Private Message.

 

LindseyT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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