Missing auto pay bonus data

[Aendill]

I have the $45 a month 2 GB of data plan.  Yesterday was my auto pay date and it only shows the 2 GB of data in my account.  I don't have the extra 1 GB for doing auto pay.

[Acrillix]

Prepaid customers get 1 GB of free data monthly on the $45 or $60 prepaid monthly smartphone plans for life of the account when they sign up for Auto Pay.

Q: Are you a pre-paid or post-paid customer?

Q: Is this the first month of auto-pay? (You need to wait 30 days after [1 bill cycle] after activating auto-pay)

[Aendill]

I have a prepaid account.  I've been auto pay since I started it over a year ago.  I had the bonus data last month, along with the other months I should have, and this month it's not showing.

[vzw_customer_support · Accepted solution]

It's important to us to ensure you are getting your discounts and promotions Aendill. Unfortunately, we do not have access to pre-pay accounts. However, We have a great support team dedicated to assist with pre-pay service and accounts. At your convenience you may reach out to them for further assistance at 888-294-6804.

Thank You,

MichelleS_VZW
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[Acrillix]

OK as long as you haven't stopped auto-pay, contact VZW Pre-Paid at 888-294-6804